Implementation and Training

Your Successful Start Begins with Our Solutions

Smooth implementation and thorough training are critical to a successful transition to any new product. Getting your team set up on any solution quickly avoids unnecessary downtime, allowing you to maintain operations as normally as possible. And getting properly educated with our technology reduces the need for support, builds your technology skills and helps you experience the benefits of our solutions sooner. Luckily, our technology experts are skilled at doing it all.

Implementation

Every implementation is unique, but after decades of experience, we’ve developed tools to expedite onboarding while ensuring that your accounts are reconciled between C3 and your old software. With the help of our implementation specialists, you can choose the type of configuration that makes the most sense for you:

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Best Practice in a Box

We help you get up and running quickly by providing you with best practice chart of accounts, communication templates, delinquency configurations, etc. We will train and assist you with adapting these best practices for your implementation

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Custom Implementation

Our implementation specialists will work with your team to develop a custom implementation plan to ensure that all of the nuances of your current setup are replicated within C3.

Training

There’s no reason to have powerful tools if no one knows how to use them, which is why we place a high priority on training. Everyone that will use our solutions has to know how to use them correctly and fully, and our client resource center staff ensures that outcome with the purchase of any solution. But because we are dedicated to total success, our specialists’ insights aren’t limited to software – you can also rely on them for knowledge about our industry and technology as a whole.

We offer web-based training for our initial trainings with onsite training as needed.

Web-based sessions can include:

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Small group trainings via web-conferencing

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Interactive Q&A sessions

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Consulting to help streamline your business processes

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Training done with your data (no simulations)

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New employee or new user training

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Refresher sessions

On-site trainings can include:

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Small group trainings in your office environment

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One-on-one desk-side training

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